Support for patients of SmartHealth
Accessing SmartHealth
Use this link to access SmartHealth once you have completed the sign up and account registration process (see Getting started below).
http://smarthealth.healthtap.co.nz
Support contact
Please look through the help files and frequently asked questions. If you cannot find an answer to your question please contact SmarthHealth support.
Ph: 0800 222 551
Email: Smarthealth@spark.co.nz
Getting started
How do I sign up?
Residents can also sign up to the service by taking photo ID along to the enquiry desk at Waikato Hospital or to the DHB’s other hospitals at Thames, Te Kuiti, Tokoroa or Taumauranui.
As part of the sign up process you will need to provide a personal email address and once verified an email will be sent containing a link to get started.
Sign up for minors and people lacking the capacity to manage their own account
There are different processes to sign up if you are a minor, and for those who lack the capacity to manage their own account (see chart below).
Sign up guidelines
Read the guidelines below for each group to determine the sign up process appropriate for you. If you’re over 16 years old you can sign up online at www.waikatodhb.health.nz/smarthealth/register
| Group | Process |
|---|---|
| Under 14 year olds | A parent/legal guardian can set up and manage a SmartHealth account for someone under 14 years old, with the minor informed of this. |
| 14 and 15 year olds | May sign up to SmartHealth on their own, with parental/legal guardian consent. |
| 16 year olds and older | May sign up to SmartHealth on their own following the required process |
| 18 year olds and older who lack the capacity to set up and manage an account on their own | A parent/legal guardian may set up and manage an account for someone under the age of 16 years who lacks the capacity to set up and manage their own account. |
Getting started - How to sign up and complete registration with SmartHealth
Device set up
Profile
Updating profile guide
Ask a question
Ask a general health question to get an educational text answer
Virtual consults
Accessing health care professionals
Consult your health care professional using a text message
Consult your health care professional using live video or chat
Schedule an appointment with your health care professional
Attend a scheduled virtual consult
SmartHealth After Hours Service
Connect with any available health care professional
Health care professionals
Add to health care team guide
Goals and to-do lists
Adding to-do lists guide
Completing to-do lists guide
| Group | Process |
|---|---|
| Under 14 year olds | A parent/legal guardian can set up and manage a SmartHealth account for someone under 14 years old, with the minor informed of this. |
| 14 and 15 year olds | May sign up to SmartHealth on their own, with parental/legal guardian consent. |
| 16 year olds and older | May sign up to SmartHealth on their own following the required process |
| 18 year olds and older who lack the capacity to set up and manage an account on their own | A parent/legal guardian may set up and manage an account for someone under the age of 16 years who lacks the capacity to set up and manage their own account. |