Support for patients of SmartHealth
Accessing SmartHealth
Use this link to access SmartHealth once you have completed the sign up and account registration process (see Getting started below).
http://smarthealth.healthtap.co.nz
Support contact
Please look through the help files and frequently asked questions. If you cannot find an answer to your question please contact SmarthHealth support.
Ph: 0800 222 551
Email: Smarthealth@spark.co.nz
Getting started
How do I sign up?
Residents can also sign up to the service by taking photo ID along to the enquiry desk at Waikato Hospital or to the DHB’s other hospitals at Thames, Te Kuiti, Tokoroa or Taumauranui.
As part of the sign up process you will need to provide a personal email address and once verified an email will be sent containing a link to get started.
Sign up for minors and people lacking the capacity to manage their own account
There are different processes to sign up if you are a minor, and for those who lack the capacity to manage their own account.
Read the guidelines below for each group to determine the sign up process appropriate for you, and contact your healthcare professional to get signed up. If you’re over 16 years old you can sign up online at www.waikatodhb.health.nz/smarthealth/register
| Group | Process |
|---|---|
| Under 14 year olds | A parent/legal guardian can set up and manage a SmartHealth account for someone under 14 years old, with the minor informed of this. |
| 14 and 15 year olds | May sign up to SmartHealth on their own, with parental/legal guardian consent. |
| 16 year olds and older | May sign up to SmartHealth on their own following the required process |
| 18 year olds and older who lack the capacity to set up and manage an account on their own | A parent/legal guardian may set up and manage an account for someone under the age of 16 years who lacks the capacity to set up and manage their own account. |
Getting started - How to sign up and complete registration with SmartHealth
Link to guides for signing up and registering with SmartHealth.
Device set up
Profile
Updating profile guide
It is important that to maintain profile information like details about allergies, medications and past conditions or treatments for when a health care professional is reviewing those details during a consultation.
Ask a question
Ask a general health question to get an educational text answer
How to receive answers to general health questions.
Virtual consults
Accessing health care professionals
Attend a scheduled virtual consult
Consult your health care professional using a text message in SmartHealth
Consult your health care professional using live video or chat
Patient guide to having online appointments
Schedule an appointment with your health care professional
SmartHealth out of hours doctor service
Connect with any available health care professional out of hours
Health care professionals
Add to health care team guide
Steps to locating a specific health care professional and asking them to be part of your health care team.
Search for health information
Search conditions
Search symptoms
Search for nurses, doctors, clinicians, specialists and experts
- Search for health care professionals using a browser on computer or device
- Search for health care professionals using an Apple iPad, iPhone or other iOS device
- Search for health care professionals using an Android tablet or phone
Search medications
Search procedures
Search for health apps
Goals and to-do lists
Adding to-do lists guide
Completing to-do lists guide
Viewing and completing checklists supplied by a health care professional plus any checklists added as part of a health goal.
Uploading images, photos and files
Uploading files using a browser
Uploading files using an Android device
Uploading files using an Apple iOS device
| Group | Process |
|---|---|
| Under 14 year olds | A parent/legal guardian can set up and manage a SmartHealth account for someone under 14 years old, with the minor informed of this. |
| 14 and 15 year olds | May sign up to SmartHealth on their own, with parental/legal guardian consent. |
| 16 year olds and older | May sign up to SmartHealth on their own following the required process |
| 18 year olds and older who lack the capacity to set up and manage an account on their own | A parent/legal guardian may set up and manage an account for someone under the age of 16 years who lacks the capacity to set up and manage their own account. |
Getting started - How to sign up and complete registration with SmartHealth
Link to guides for signing up and registering with SmartHealth.
Device set up
Profile
Updating profile guide
It is important that to maintain profile information like details about allergies, medications and past conditions or treatments for when a health care professional is reviewing those details during a consultation.
Ask a question
Ask a general health question to get an educational text answer
How to receive answers to general health questions.
Virtual consults
Accessing health care professionals
Attend a scheduled virtual consult
Consult your health care professional using a text message in SmartHealth
Consult your health care professional using live video or chat
Patient guide to having online appointments
Schedule an appointment with your health care professional
SmartHealth out of hours doctor service
Connect with any available health care professional out of hours
Health care professionals
Add to health care team guide
Steps to locating a specific health care professional and asking them to be part of your health care team.
Goals and to-do lists
Adding to-do lists guide
Completing to-do lists guide
Viewing and completing checklists supplied by a health care professional plus any checklists added as part of a health goal.
Uploading images, photos and files
Uploading files using a browser
Uploading files using an Android device
Uploading files using an Apple iOS device