Online out of hours doctors

Sometimes you need to talk to a doctor out of hours, when your local doctor is closed or an after-hours service ismay be too far away.

SmartHealth makes it convenient and easy to get the careNow you need, when you need it, usingcan use the free HealthTap app on your smart phone, tablet device or computer.desktop computer to contact a highly qualified NZ registered doctor to discuss your own health issue or that of a child or elderly parent who is dependent on you.

This service is available:

• Monday to Friday 6pm to 11pm
• weekends and public holidays 8am to 8pm.

You need to sign up with SmartHealth and activate your account beforeIt’s FREE, and you can have an online appointment. Find out more about getting started with SmartHealth.

Follow these steps to have an online appointment.

1. Open the HealthTap app (smart phone or tablet) or go to  http://smarthealth.healthtap.co.nz in a web browser.
2. Log in using your personal email address and SmartHealth password.
3. Click on the Ask Docs button on the app menu.
4. Enter details of what the consultation is about in the Enter your question here field.
5. Click on the Continue button. 
6. Choose the After-hour doctor service .
7. Follow the instructions and answer any questions you are asked.
8. Choose between a Text Chat , Voice Call or Video Call . 
9. You will be connected with a doctor. 

For more detailed instructions, please read the  Out of hours doctor service guide

What online doctors can help with

Our out of hours doctors can help with advice and simple medical problems, prescribe if necessary, and fax the prescription to your local pharmacy. If your condition is more serious, you may be advised to visit a hospital or after hours medical clinic, or to wait and see your own doctor if it’s safe to do so.

Notes from the consultation are sent to the GP you are registered with so they know any action that has been taken. The notes are also available in HealthTap for you to view.