Patient support

Support contact

Please look through the help files and frequently asked questions. If you cannot find an answer to your question please contact The Virtual DHB support.
Ph: 0800 222 551 Email: virtualcare@spark.co.nz

Getting Started

How do I sign up?

Residents can sign up to the service from 1 June by taking photo ID along to the enquiry desk at Waikato Hospital or to the DHB’s other hospitals at Thames, Te Kuiti, Tokoroa or Taumauranui. To be eligible, people need to be over the age of 18 and be covered by the Waikato District Health Board services.

Getting started - ebook

• You will need
• Verification process
• Verify - NHI, access code, personal email, password
• Profile - name, date of birth
• Initial setup
• Location
• Feed - conditions, medications and allergies
• To-do - goals, topics, tips and checklists

Getting started - web page

• Getting started

Device set up

• Setting up computer and mobile devices

Profile

Updating Profile guide

• Updating your profile

Virtual consults

Requesting a consultation - ebook

• Logging in
• Immediate consultation - choose type, add reason
• Within a day consultation - choose type, select health care professional
• Schedule a consultation - locate health care professional, select day and time

Within a day consult guide

• Sending a message to a health care professional

Immediate consult guide

• Connect with a health care professional

Schedule an appointment guide

• Book an appointment with a health care professional

Attend Virtual Consult guide

• Attend a scheduled consultation

Health care professionals

Choosing a health care professional guide

• Making a selection for messages or consultations

Add to health care team guide

• Finding and adding health care professionals to your health care team

Goals and to-do lists

Adding to-do lists guide

• Identifying goals and adding checklists

Completing To-do lists guide

• Completing checklists