Can I use The Virtual DHB if I don't have the internet?
The Virtual DHB is a virtual (cloud based) service that requires internet access to use all functionality.
How do I sign up to The Virtual DHB (HealthTap)?
New Zealand residents can sign up to the service by taking photo ID along to the enquiries desks at the following hospitals: Waikato, Thames, Te Kuiti, Taumarunui or Tokoroa.
Once you have been verified you will be provided with details of your NHI (National Health Index) and a HealthTap access code.
To complete the sign up process, from a web browser visit https://virtualdhb.healthtap.co.nz/get_started. Please click on Sign up and follow the instructions. Enter your NHI and Access code when prompted. You will also need to have a private and personal email address (i.e. not a shared or work email address).
(see getting started for detailed instructions)
How do I access The Virtual District Health Board (HealthTap)
Once you are registered you can log in to your account from a browser by going to http://virtualdhb.healthtap.co.nz or by logging in to the free HealthTap mobile application available from the apple or android app stores. PLease note: There is no app in windows store currently.
I don't have a private or personal email address
Try creating an email address from
- Google - https://accounts.google.com/SignUp
- Yahoo - https://login.yahoo.com
- Microsoft - https://www.microsoft.com/en-nz/outlook-com/
How do I install the plugin needed for virtual consultations on some browsers?
You will be prompted within the browser if you need to install the plug in. The following instructions can be also used to install the plugin.
Please note: The chrome browser does not need the plug in installed.
Windows:
Installation of the HealthTap Video Plugin on a Windows computer (Mozilla Firefox or Internet Explorer):
- Visit https://www.healthtap.com/feelGood/installers/HealthTap-Plugin-windows-v75.msi to download the HealthTap Video Plugin for Windows computers.
- Find and open the file on your Computer (in Firefox, please select the blue download arrow in the top right corner of the browser window; in Internet Explorer, please visit your Downloads folder).
- You will see an Open File - Security Warning prompt (The publisher could not be verified. Are you sure you want to run this software?). Please select Run to proceed with the installation.
- You will encounter the HealthTap Virtual Consults Plug-in Setup Wizard; please select Next, select your installation folder and press Next again, and select Next one more time to confirm the installation.
- You may be asked if you would like to allow the following program from an unknown publisher to make changes to this computer? – please select Yes.
- After the installation is complete you may initiate a Virtual Consult with a health care professional.
- During your first Virtual Consult, please look for a popup in the browser asking for permission for the browser to access and use the plugin. Please allow the browser to access and run HealthTap’s Video Plugin.
Macintosh:
Installation of the HealthTap Video Plugin on a Macintosh computer (Mozilla Firefox or Safari):
- Visit https://www.healthtap.com/feelGood/installers/HealthTap_Virtual_Consults_Plugin_v75.pkg to download the HealthTap Video Plugin for Macintosh computers.
- Find and open the file on your Computer (in Firefox, please select the blue download arrow in the top right corner of the browser window; in Safari, please visit your “Downloads” folder).
- Open the HealthTap_Virtual_Consults_Plugin_v75.pkg file and follow the guided steps to successfully install the HealthTap Virtual Consults Plug-in.
- After the installation is complete you may initiate a Virtual Consult with a health care professional.
- During your first Virtual Consult, please look for a popup in the browser asking for permission for the browser to access and use the plugin. Please allow the browser to access and run HealthTap’s Video Plugin.
How to share files with a health care professional
You may share files with your health care professional by adding a selected file during a consultation.
Should you choose to upload files to your account and have them available for future consults, you may do this by clicking on Files (on the left-hand menu if on a web browser or within You on a mobile device).
Files attached during a consult will automatically be added to your files. These are viewable under the File option on the left hand menu.
How do I find answers to my health questions?
To find health care professional’s answers to your questions on The Virtual DHB, log in and select the Answers link in the left hand menu.
What parts of my consultation are recorded?
The video and audio communication of a virtual consult are not automatically recorded.
Text chat, including notes from the health care professional, are saved in The Virtual DHB (HealthTap) but do not become part of the medical record.
Photos uploaded or taken during a consultation and the health care professional’s notes are stored in The Virtual DHB (HealthTap) as well as being added to your medical record at Waikato DHB.